Terms of purchase

1. About Piffa Sverige AB

The company's organization number is 559544-5445. The company is based in Fjärås, Sweden. The company's postal address is Katjavägen 19, 439 73 Fjärås.
If you wish to contact us, send an email to hello@piffa.co with your matter and your contact details, and we will get back to you shortly.

2. Order

When you have completed your order, a confirmation will be sent to your email address. In the confirmation, you will find all details about products, price, billing, and delivery address. If there is any error in the order confirmation, you should immediately contact us via email at hello@piffa.co.

3. Delivery

Our normal delivery times are 2-4 working days within Sweden. NOTE! Orders placed on weekends are sent at the earliest on the following Monday. If delays in delivery occur (without us having notified you of a longer delivery time), you should contact us at the email address: hello@piffa.co.

Your package is sent to PostNord and remains at your agent for 7 days from the time a notification has been sent to you. After 7 days, your order will be returned to our warehouse. For all packages that are not picked up, Piffa reserves the right to charge you as a customer 250 SEK for Piffa's incurred costs for return shipping and handling fees.

4. Prices

All prices in the store are stated in SEK and all prices include 25% VAT.
We reserve the right for price changes caused by price changes from suppliers, printing errors in the price list, and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

5. Right of withdrawal

When purchasing goods on the website, you as a customer have a legally mandated 14-day right of withdrawal that applies from the moment you have received a product you ordered.

5.1 When exercising your right of withdrawal:

You must notify us that you regret your purchase and contact us before returning products for the return to be approved. The message should be sent to us hello@piffa.co. Your message should clearly state your name, address, email address, order number, and which items the return concerns.
You should return the products to us immediately and no later than the legally mandated 14 days after the cancellation notice.
You are responsible for return shipping, delivery, and condition of the products upon return; therefore, the products should be sent well-packaged and in their original packaging.
The handling of the return may take up to 10 working days.
On the refund amount, we reserve the right to deduct an amount corresponding to the depreciation compared to the original value of the item in the case of used or damaged products.

5.2 The right of withdrawal does not apply in the case of:

Products that have been sealed (sealed) for health or hygiene reasons and where the seal (the sealing) has been broken by you.
Products that are characterized as sealed audio or video recordings and where the seal has been broken by you.
Custom-made product, which has been tailored specifically for you or has a clear personal touch according to your wishes.
Services that have been completed and where you have expressly consented to the service commencing without the right of withdrawal.
Goods that can quickly deteriorate, such as food.
Single issues of newspapers or magazines.

For more about the statutory right of withdrawal, see here.

6. Complaints and Complaints

We inspect all products before they are sent to you. If the product is still damaged or incorrectly dispatched upon arrival, we undertake, in accordance with applicable consumer protection legislation, to rectify the defect free of charge.
You must always contact us for approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.

6.1 How do you proceed with a complaint?

Any errors and defects must always be reported to hello@piffa.co where you provide your name, address, email address, order number, and a description of the defect.
If we are unable to rectify the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover return shipping for approved complaints.
We reserve the right to deny a complaint if it turns out that the item is not defective in accordance with applicable consumer protection legislation. In the case of complaints, we follow the guidelines from the National Board for Consumer Disputes, see arn.se.

7. Limitation of Liability

We take no responsibility for indirect damages that may arise from the product.
We accept no responsibility for delays/errors resulting from circumstances beyond the company's control (Force Majeure). Such circumstances may include labor disputes, fire, war, government decisions, reduced or missing delivery from the supplier.
Furthermore, we take no responsibility for any changes to products/product characteristics that have been altered by the respective supplier and other factors beyond our control.

8. Product Information

We reserve the right for any typographical errors on this website as well as the final sale of products. We do not guarantee that the images accurately represent the products' exact appearance as some color variation may occur depending on the display, photo quality, and resolution. We always strive to showcase the products as accurately as possible.

9. Information about Cookies

According to the law on electronic information, visitors to a website must be informed about the use of cookies for privacy purposes. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various features. You can set your browser to automatically deny cookies. More information can be found on the website of the Swedish Post and Telecom Authority.

10. Personal Data

By shopping at Piffa Sverige AB, you accept our data protection policy and our processing of your personal data. We value your personal privacy and do not collect more data than necessary to process your order. We never sell or share your data with third parties without a legal basis.
Piffa Sverige AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to manage your order and in cases where you have requested newsletters or promotional offers - to tailor marketing to your individual needs.
The information below is a summary of how we, in accordance with the General Data Protection Regulation (GDPR), store and process your data.

10.1 What is personal data?

A personal data is any information that can be directly or indirectly attributed to a physical person.

10.2 What data do we store?

To manage your order and respond to questions related to your order (customer service), we store your first name and last name, address, phone number, email address, IP address, and purchase history.
Your data is stored as long as we have a legal basis to process your data, for example, to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.

10.3 Legal Basis

In connection with a purchase, your personal data is processed to fulfill the agreement with you.
Marketing, campaigns, and similar communications are conducted with your consent.

10.4 What information is shared and for what purpose?

10.4.1 Payment Provider

When making a purchase, information is shared with our payment provider. The information stored includes first name, last name, address, email address, and phone number. If you choose to pay by invoice, your personal identification number will also be stored with the payment provider. The information is stored to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Shopify Payments.

10.4.2 Shipping Company

To be able to deliver your orders and fulfill our agreement, we must share specific information with the shipping company. The information shared with the shipping company includes first name, last name, and delivery address details. Email address and/or mobile number may also be shared with the shipping company for notifications.
The shipping company we collaborate with is: PostNord.

10.4.3 Newsletter

If you have chosen to subscribe to our newsletter, first name, last name, and email address are shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
We use Shopify Email for sending newsletters.

10.5 The right to access

You have the right to obtain a copy of all information that exists about you with us. The copy is delivered electronically in a readable format.

10.6 Right to rectification

You have the right to ask us to update incorrect information or supplement information that is incomplete.

10.7 The right to be forgotten

You can request at any time that the data concerning you be deleted. There are few exceptions to the right to deletion, such as if it must be retained to fulfill a legal obligation (for example, according to the Accounting Act).

10.8 Responsible for data protection

Piffa Sverige AB is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

10.9 How we protect your personal data

We use industry standards such as SSL/TLS and one-way hash algorithms to store, process, and communicate sensitive information such as personal data and passwords securely.

11. Changes to the General Terms

We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The amended terms are considered accepted in connection with an order or visit to the website.

12. Dispute and choice of law

In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the National Board for Consumer Complaints, see arn.se. For residents in another EU country than Sweden, complaints can be submitted online via the EU Commission's platform for dispute mediation, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN or equivalent dispute resolution bodies.
Disputes regarding the interpretation or application of these general terms shall be interpreted in accordance with Swedish law.